Clear Content is Accessible Content
The third principle of accessibility is Understandable. If your content is confusing, inconsistent, or full of jargon — even if it’s technically accessible — you’re still losing your audience.
What “Understandable” Means (in Plain English)
Your documents should:
- Use clear, simple language
- Follow predictable structure
- Avoid unusual terms (or explain them)
- Label forms and instructions clearly
Your Recipe to Make Content Understandable
Step 1: Use plain language
Short sentences, everyday words, and active voice help everyone understand.
Step 2: Keep design consistent
Use the same heading styles, spacing, and fonts across all pages.
Step 3: Clearly label all form fields
No guesswork — “First Name” is better than just “Name.”
Step 4: Explain any abbreviations or terms
If it’s not common knowledge, include a definition or tooltip.