Frequently asked questions
General Information
Compliance & Standards
Process & Timing
Pricing & Support
General Information
- What is document remediation?
Document remediation is the process of making digital files fully accessible and compliant with international accessibility standards like WCAG, PDF/UA, ADA, and AODA. - Why is document accessibility important?
Accessible documents ensure that individuals with disabilities can access your content. It also helps your organization stay compliant with legal regulations and accessibility standards. - What types of documents can you remediate?
We remediate PDFs, Word documents, Excel spreadsheets, and PowerPoint presentations.
Compliance & Standards
- What standards do you comply with?
We ensure compliance with WCAG 2.1 & 2.2, PDF/UA, ADA, AODA, and EN 301 549 standards. - Do you provide certification of compliance?
Yes, we provide certification reports confirming that your documents meet the required accessibility standards. - How do I know if my document is accessible?
We conduct assessments using tools and manual checks, then provide a report identifying areas that need improvement. - Why PDF/UA?
Simply put, PDF/UA is the gold standard for measuring PDF accessibility. According to the U.S. Access Board (responsible for Section 508), the Government of Ontario, and many other global authorities, ensuring that a PDF complies with PDF/UA is the best way to guarantee it meets ADA, Section 508, AODA, and other accessibility regulations.
Process & Timing
- How long does the remediation process take?
The timeline depends on the project’s complexity and size. We’ll give you an estimated timeframe after assessing your documents. - Can you fix already existing documents?
Yes! We specialize in remediating existing documents to make them fully accessible and compliant. - Can I test the service before committing?
Yes, we offer a first-time discount for new clients to try our document remediation service risk-free.
Pricing & Support
- How much does document remediation cost?
Pricing depends on the complexity and volume of the documents. You can request a custom quote for your project. - Do you offer support during the process?
Yes, our team is available to provide support and updates throughout the entire remediation process.